General rules for passengers

This section contains the most important information and regulations you should know and follow when travelling by train.

To ensure a comfortable journey and avoid any misunderstandings, remember to validate your ticket!

On trains equipped with ticket validators – validate your ticket using the ticket validator or, if validation is unsuccessful, contact the conductor. On trains without ticket validators – validate your ticket with the conductor.

Your ticket is valid only after it has been validated. Find answers to frequently asked questions about ticket validation here.

Select the section you are interested in and click on it. All documents can be downloaded and printed.

	From 01.07.2026.
	Passenger Transportation Regulations on Passenger Trains Baggage Transportation Regulations on Passenger Trains Lost Property Ticket Validity Periods Ticket Refunds and Compensation Passengers Eligible for Fare Discounts Animal Transportation Regulations Passenger and Baggage Inspection Procedures Compensation for Delays Legal Basis of the Regulations

Legal basis of the regulations:

Public Transport Services Law
Railway Transport Law
Railway Law
Disability Law
Law on Support for Ukrainian Civilians
Regulation (EU) 2021/782 of the European Parliament and of the Council on Rail Passengers’ Rights and Obligations
Cabinet Regulation No. 599 of 28 August 2012 "Procedures for the Provision and Use of Public Transport Services"
Cabinet Regulation No. 414 of 22 June 2021 "Regulations on Fare Discounts"
Cabinet Regulation No. 598 of 12 September 2024 "Procedures for the Implementation of the Latvian Honorary Family Certificate Programme"
Internal regulations of JSC "Pasažieru vilciens"