We have improved the functionality of “Vivi” website and mobile app, introducing an option to view the list of stops along the route, obtain information regarding the services available during the trip and environment accessibility, as well as to organise trips based on criteria selected by passengers.
Continuing the work on improvement of usability of e-ticket sales platforms and facilitation of service accessibility, we have introduced a number of functionality improvements on “Vivi” website and in mobile app, among other things making access to information for persons with special needs more convenient.
To inform passengers about the services available during the trip, “Vivi” website and mobile app offer an expanded view functionality for each trip, containing information about the stops along the route and the time of train departure from these stations, as well as about various aspects related to the provided services and environment accessibility. For example, currently passengers have access to information about each trip on whether boarding and disembarking of passengers for the selected trip is ensured at the level of the passenger platform, including whether boarding and disembarking for persons with special needs is ensured. Also, passengers can obtain information on whether air conditioning, wireless internet, bicycle transportation and other services are available on the train.
In addition, “Vivi” website and mobile app offer a function allowing to arrange trips by selecting fastest or cheapest trips. Whereas the trips where transfer to another train is necessary, for example, in the combined electric train and diesel train trip from Riga to Daugavpils, are marked with a special transit ticket icon and an explanation about which stop to transfer at.
We have made improvements to ensure that from now on information about each trip and the services available during the trip is much more complete and available at the moment of buying a ticket, especially considering the needs of passengers for whom the accessibility aspect is much more important. At the same time, the work on functionality improvements of our e-platforms will definitely continue, and various improvements related to usability of the website and mobile app can be expected also in the future.